“Insignificant As They Are Miniscule Amounts”…or are they?
After 3 visits in 4 days…and me repeatedly telling Magnolia House Veterinary Clinic how poorly Poppy was, Stan Livy removed a piece of bone from her rectum and performed full blood tests. He called me later to say the blood tests showed “nothing to remark” and closed for the weekend. Magnolia House Vets recorded in Poppy’s medical records that her blood tests on 30.10.21 were “WNL” – Within Normal Limits. Can you spot anything to indicate that these results are not “normal”? Any values abnormal, red flagged and outside normal limits….. ?
Stan Livy of Magnolia House Vets later dismissed Poppy’s blood test results saying they were “insignificant as they are miniscule amounts”. It was not clear why they had performed blood tests if the results were “insignificant” or why clients would be asked to pay £185 for a service with no useful results.
In December 2021 Poppy continued to be extremely poorly. She spent the day lying in her bed moaning. She would wake me in the night crying and seemed to be in pain all day. Dalya Livy of Magnolia House Vets told me this was to be expected with a dog recovering from an Addison’s Crisis.
This was completely false – with appropriate treatment a 2 year-old dog diagnosed with Addison’s Disease would return to their normal selves within a few weeks. I sent Magnolia House Vets these photos on 12.12.21 Does this look like a dog Fear Free without fear, anxiety and stress to you?
After Poppy had suffered with chronic stomach problems for 18 months, and with Stan Livy of Magnolia House Vets refusing to reply to my complaint, I posted the 2 poorly Poppy photos on Facebook. Stan Livy of Magnolia House Vets did not see anything wrong with a dog in their care looking so obviously unwell. His only remark was that his staff had been “upset by the images”.
On 16.12.21 I had an online video consultation for a second opinion on Poppy’s blood tests 30.10.21. This vet had no access to Poppy’s previous records. Ahead of the video call I sent them the blood test results without the date. I explained the bone removal but did not mention that by the time the bloods were taken Poppy had not eaten for days and was trembling, both known precursors to an Addisonian crisis. Immediately I received this email from RS BVM&S MRCVS
“Can I just check she isn’t collapsed with pale gums? If she is I would be worried that she is having an Addisonian crisis and would recommend that she sees a vet asap.”
After our consultation she wrote:
This ordinarily competent first opinion veterinary surgeon immediately understood that these blood tests results:
– Were not normal
– Pointed to the possibility of Addisons disease
– Required immediate treatment
Magnolia House Vets false reporting of Poppy’s blood tests caused a forty hour delay in treatment and a potentially fatal Addison’s crisis. It was touch and go whether Poppy would survive.
Three other vets consulted about Poppy’s blood test results 30.10.21 all raise concerns about Addison’s Disease and stated that Poppy needed immediate care. Magnolia House Veterinary Clinic told me there was “Nothing to report” and left her to deteriorate for forty hours until she went into shock and nearly died.
Poppy's Story 